Travisa is committed to complying with the Privacy Shield Principles covering all personal data received from the EU and Switzerland.
The Information We Collect
By using our websites and services we may collect and request from you including your name, title, company, address, telephone number and e-mail address. If Travisa is handling your visa or immigration matter, then the information you provide may include your personal and family information, educational background, health, and employment history. We also collect information with regard to each of your visits to our website which is stored in log files.
How Information Is Used
Travisa may share the following information with third parties:
- To complete your visa, document legalization, or immigration support request as necessary to provide visa and immigration services to you and your family, including disclosure to government agencies in the form of applications, photographs, and petitions for visa request and/or immigration benefits
- To companies that provide services to assist us with our business activities in visa and immigration request fulfillment
- To improve our products and services, provide superior customer service, and identify market opportunities
- As required by law in response to requests by public authorities including meeting national security or law enforcement requirements
Travisa may also use the information to communicate with you directly via survey, e-mail or direct mail, such as to inform you about newsworthy topics and upcoming events that may be of interest to you, or to confer with you regarding your visa or passport request, or immigration case. We may also use your email address to send you reminders of expiring visas, passports, or immigration status. If you would like to discontinue receiving this information see the Choice/Opt-out section below.
Accountability for Onward Transfer
If Travisa transfers personal data to one of its affiliated entities within its corporate group, Travisa will take steps to ensure that such personal data is protected within the same level of protection that the Privacy Shield Principles require.
Protecting Your Information
Protecting personal information we receive from you is of crucial importance to Travisa While there is always some risk involved with transmitting information over the internet, we strive to protect against the misuse of any personal information that we receive from you via our website. To guard your nonpublic personal information, we maintain physical, electronic and procedural safeguards. Travisa data is protected by Secure Socket Layer (SSL) technology. This technology ensures the safe transmission of all data, including personal and credit card information. By taking such measures, Travisa customers can feel secure in the knowledge that their data is protected when using our website.
We generally delete personal data within 90 days after our services conclude; however, we will retain and use your information as necessary to comply with our legal obligations, government auditing requirements, resolve disputes, and enforce our agreements. At the end of such period, we may, at our discretion, destroy such personal data without notice to you.
Travisa employs third-party entities to perform functions on our behalf such as data analysis and marketing assistance. The data that we provide them is anonymous and does not reveal specific personal information related to our customers. This data is used for specific functions that require broad-based user statistics which help to improve the overall Travisa customer experience. You can disable cookies on your computer. Should you do so, helpful information may be omitted from your service experience. In addition, we do not respond to web browser 'do not track' signals however we will continue to monitor relevant legislation and policy updates and adjust our ‘do not track’ strategy as required.
Links to Other Websites
The website includes links to other websites whose privacy practices may differ from those of Travisa If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit. We are not responsible for the privacy practices of others. Any link to a website owned by a third party does not constitute an endorsement, approval, association, sponsorship or affiliation with the linked site unless specifically stated.
We provide users the opportunity to opt-out of receiving further communications from us at their request. Users may also opt-out of any disclosure of their personal data by Travisa to independent third parties (except as is necessary for Travisa to provide any services requested by the user or as required by law), or use of personal data that is materially different from the purpose for which it was originally collected. Please use the opt-out features on the email communications you receive from us or contact us using the Contacting Us information posted at the bottom of this webpage.
Accessing or Updating Personally Identifiable Information
Upon request Travisa will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or amend it by emailing or contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
Recourse, Enforcement and Liability
Travisa has mechanisms in place designed to help assure compliance with the Privacy Shield Principles. Travisa conducts an annual self-assessment of its consumer personal data practices to verify that the attestations and assertions the company makes about its Privacy Shield privacy practices are true and that the company’s privacy practices have been implemented as represented and in accordance with the Privacy Shield Principles.
Consumers may file a complaint concerning Travisa’s processing of their Personal Data. Travisa will take steps to remedy issues arising out of its alleged failure to comply with the Privacy Shield Principles. Consumers may contact Travisa as specified below about complaints regarding the company’s Consumer Personal Data practices.
If a Consumer’s complaint cannot be resolved through Travisa’s internal processes, Travisa will cooperate with JAMS pursuant to the JAMS International Mediation Rules, available on the JAMS website at https://www.jamsadr.com/eu-us-privacy-shield. JAMS mediation may be commenced as provided for in the relevant JAMS rules. Following the dispute resolution process, JAMS or the Consumer may refer the matter to the U.S. Federal Trade Commission, which has Privacy Shield investigatory and enforcement powers over Travisa Under certain circumstances, Consumers also may be able to invoke binding arbitration to address complaints about Travisa’s compliance with the Privacy Shield Principles.
Travisa’s compliance with the Privacy Shield Principles is subject to the investigatory and enforcement powers of the Federal Trade Commission.
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Travisa has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.
While every effort is made to provide accurate information, visa, passport, legalization, and immigration requirements are constantly changing and there may be a delay before we are advised of such changes. Therefore, we are unable to guarantee complete accuracy at all times. Processing times and fees given are solely for guidance purposes and cannot be guaranteed. Where ‘no’ visa is indicated, we recommend this information be confirmed by the carrier and the relevant embassy or consulate. Travisa recommends that visas be obtained before travel. Where information for visas upon arrival are given, we always recommend confirmation of this information with the airline and embassy or high commission prior to travel. Travel arrangements should not be confirmed prior to the visa or passport being issued, unless they are a specifically required for that consulate. In such cases, refundable arrangements should be made.